Are you ready to make a significant impact in the exciting world of casino gaming and hospitality? As a Cloud Customer Success Analyst, you`ll be at the forefront of innovation, driving growth and success for our Gaming clients. We’re looking for passionate individuals who thrive on collaboration and are eager to contribute to a diverse and inclusive team. Here’s what you’ll be doing:

• Unlock Growth Opportunities: Identify and quantify potential upsell revenue streams for Nor1-sourced Gaming clients. Define, forecast, and drive the fulfillment of these opportunities to help our clients thrive.
• Build Lasting Relationships: Establish and nurture positive relationships with key Gaming clients at all levels within their organizations. Your ability to connect will be vital in ensuring their success.
• Launch Innovative Products: Collaborate with new and existing Gaming clients to successfully launch products that elevate their offerings and enhance guest experiences.
• Create Engaging Training Resources: Design and organize comprehensive training documents and presentations, ensuring our clients are well-equipped to maximize our solutions.
• Assess and Address Training Needs: Communicate with internal and external users to identify training needs, ensuring all users are empowered and knowledgeable.
• Operational Excellence: Provide day-to-day operational support for Gaming clients, assisting with product configuration and resolving IT issues to ensure seamless functionality.
• Expand Our Client Base: Leverage existing relationships to acquire new Gaming clients, broadening our impact in the industry.
• Collaborate for Success: Work closely with internal and external integration teams to activate all revenue streams and ensure they’re functioning optimally.
• Harness Data Insights: Partner with our internal Data Scientists to gather and analyze business intelligence that informs strategic decisions.
• Become a Gaming Expert: Immerse yourself in understanding our Gaming clients’ brand differentiators, including loyalty programs, technology platforms, market dynamics, and brand strategies.
• Innovate Beyond the Norm: Take initiative and perform functions that enhance our business, even if they fall outside your usual scope of work.
• Adapt to Diverse Needs: Provide exceptional support across various time zones, including early mornings and evenings, to cater to our global customer base.

• Experience: 5+ years in the hospitality industry, preferably within hotels, bringing a wealth of knowledge and perspective.
• Detail-Oriented: A hardworking, organized individual with a strong attention to detail and a desire to learn and succeed.
• Adaptability: A self-starter who can quickly adjust to changes and respond to clients` evolving needs.
• Interpersonal Skills: Strong communication and observational skills that foster collaboration and motivation among team members and clients.
• Team Player: A champion of teamwork, actively engaging with colleagues and assisting them beyond your current responsibilities.
• Relationship Builder: Capable of navigating complex organizational structures, engaging stakeholders across various departments (Revenue Management, Operations, Loyalty, eCommerce, Sales & Marketing).
• Analytical Mindset: Proven analytical skills, with the ability to interpret data trends and translate insights into actionable strategies.
• Effective Communicator: Exceptional written and verbal communication skills, able to summarize complex concepts for diverse audiences.
• Tech-Savvy: Proficient in Microsoft Office applications, with a desire to work with data analysis tools.
• Resilience: Able to thrive under pressure, managing a full workload and tight timelines.
• Willing to Travel: Flexible and ready to travel domestically and internationally to support our clients.

If you`re excited about joining a vibrant team that values diversity and innovation, and you`re ready to help shape the future of the casino gaming industry, we want to hear from you! Apply today and become part of a dynamic organization where your skills and passion can shine!