jpmorgan-chase-%26-co. - Mumbai, Maharashtra, India | 2024-11-06 17:55:20

Job Description

• Break Resolution and Analytics team (BRAT) primarily involves in performing Root cause analysis, Process improvements, generation of actionable insights to core Equity Operations teams in India. The team lends a helping hand to Ops teams in their functionswith an objective to improve the efficiency and quality of the process in a Self Solve mode. BRAT utilises BI tools like Alteryx, PowerBI, UIPath, Tableau & Qlikview as part of process improvement/ analysis. 
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Summary of Responsibilities

 

• Communication – ability to build strong relationships with many disparate groups across the Equity/F&O/OTC stack and influence other teams to ensure deliverables are prioritised. Tenacious attitude that will not accept push back willingly and will escalate effectively if bottlenecks develop
• Ability to manage multiple metrics to get clarity and focus on issues/bottlenecks
• Knowledge of Cash Equities, Pre matching, F&O and OTC infrastructure – Knowledge of where systems sit in the hierarchy, inter-relationships would be very advantageous

 

Skills and Qualifications

 

• Graduate with at least 2 + yrs of experience, preferably in Operations in Investment Banking/ Financial services firms
• Analytical and detailed: strong analytical skills with complementary communications and presentation skills  with attention to detail and accuracy; Solid intellectual capacity for process improvements.
• A strong sense of ownership and responsibility; Excellent Client focus and Customer care working practices
• Strong people management skills & ability to motivate the team at all times
• Drive results through people, communication, influence and interactions
• Flexible attitude towards working hours due to the demands of the working place
• Solid intellectual capacity for process improvements
• Excellent Client focus and Customer care working practices
• Strong time management skills required to meet exchange and front office deadlines
• Motivated: Displays drive, energy and enthusiasm. Results driven individual with a proven track record
• Must be a Team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus.  Must be highly reliable, trustworthy, honest, and commitment oriented. 

 

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