Product Support Snr Manager
oracle -
United States |
2024-11-04 23:24:09
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Job Description:
The Senior Manager Product Manager will spearhead the development, implementation, and optimization of AI-driven support bot, enhancing OHAI`s customer support services and healthcare solutions. This leader will play a pivotal role in advancing our commitment to using AI to streamline support interactions, improve customer experience, and increase operational efficiencies.
Job Requirements:
- BS or MS degree in Computer Science, Engineering, Information Technology, or a related field.
- Minimum 10 years of experience in technical program management, with a focus on healthcare IT and cloud-based technologies.
- Demonstrated experience with Cerner systems and Oracle Cloud Infrastructure.
- Knowledge of OHAI (Oracle Healthcare Applications & Infrastructure) framework and best practices.
- Strong understanding of project management methodologies, such as Agile, Scrum, and Waterfall.
- Excellent communication and interpersonal skills, with the ability to influence without authority.
- Proven ability to manage multiple, complex projects simultaneously and deliver them on time and within budget.
- Strong analytical and problem-solving skills, with a keen attention to detail.
- Familiarity with healthcare regulations, such as HIPAA and HITECH, and their implications for IT systems.
- PMP, PgMP, or equivalent project management certification is a plus.
Career Level - M3
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