oracle - BENGALURU, KARNATAKA, India | 2024-11-05 14:32:02

Job Role 

• Drive Performance for the team members.
• Identify Key Talents from the team and put in place development plans for their career growth.
• Have regular Career Discussions with team members and Update Management appropriately.
• Ensure the team is motivated is updated with Process and Product knowledge. 
• Assess team preparedness via Knowledge Management techniques at regular intervals.
• Day to Day work supervision.
• Optimum Utilization of Resources through workload balancing, leave management.
• Prepare and execute on daily, short term and long-term objectives via effective planning.
• Ensure Service Level Agreements are adhered to.
• Drive team to achieve process KPI, process improvement and deliver Customer Delight.
• Manage and ensure quick Resolution of Escalations and issues raised by customers and stakeholders.
• Review process Audit/Escalation findings and implement RCA & CAPA to strengthen the process.
• Drive Improvement Initiatives and Projects.

 

Skills                                                           Proficiency Level

Communication for Impact                  Skilled 

Written and Verbal communication   Skilled 

Data analysis/MIS Knowledge            Skilled

Presentation skills                                  Skilled 

Attrition Management                          Intermediate 

KPI tracking and Management            Skilled

Mastering Complexity                           Skilled  

Performance Drive and Execution       Skilled 

Customer Centricity                               Skilled

Qualifications

Candidate with a minimum bachelor`s degree in finance or with an MBA in Finance or equivalent.

Career Level - M1

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