oracle - ZAPOPAN, JALISCO, Mexico | 2024-09-18 10:31:16

Applicants are required to read, write, and speak the following languages: English 

Role: Site Reliability Engineer

Location: Guadalajara preferred

Who are we looking for?

The candidate will work with the skilled, highly motivated Oracle Analytics Service Excellence (OASE) team who embrace an agile work style. You will work alongside a software development team within the greater OAC organization where you will support existing features in the cloud as well as new operational processes, automation and content. You will play a key role in improving the processes supporting the OAC services, so the service functions more and more autonomously over time.

Roles and Responsibilities

• Perform DevOps activities to support customers, engineers, and processes through our release cycles as well as production
• Participate in a follow-the-sun model for 24x7 support of Oracle Analytics services
• Respond to incidents, troubleshoot issues and drive to completion, driving and participate in root cause analysis 
• Become expert in Analytic services, to prevent, resolve customer issues effectively and prevent regressions and repeats
• Document various processes & runbooks; update existing processes
• Execute, with excellence, delivery of interim patches and hotfixes as required
• Work with various teams to take ownership of and resolve service failure/outages.
• Monitor metrics and develop ways to improve the CI and CD tools utilized by the team
• Follow all best practices and procedures as established by the company
• Mentor and train other engineers and seek to continually improve processes
• Other duties as assigned

The candidate must have knowledge and experience with:

• A BS or MS in Computer Science, or equivalent
• Knowledge of Oracle Analytics server, BI publisher, Oracle Analytics Cloud experience required. 
• Providing cloud networking, infrastructure, and service support, configuration, operations, tools, and processes
• Understand networking, and TCP/IP fundamentals and services such as DNS, HTTP, etc.
• Linux/Unix system administration including system level knowledge of Linux on OCI Gen 2, creating and executing scripts
• Experience developing & operating cloud services or large distributed applications in production. 
• Python, Ansible and other cloud Development skills are a plus
• Methodical approaches to troubleshooting and solving complex technical problems, reverse engineering existing applications.
• Producing documentation in support of developed work (KBs, run books, help guides)
• Utilizing agile methodologies
• Communicating effectively in a team environment
• Working with remote, global teams as well as individuals
• Working independently and in a self-directed manner
• Able to work extended week day and week-end shifts as required for on-call, after hours upgrades, and other duties as assigned.

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