Senior Knowledge Leader
As a member of the Consulting organization, you are responsible for ensuring that quality solution learning content is delivered in a timely manner, at budget, and to our customer`s satisfaction. This involves working closely with the Learning Instructors to understand and manage the customer`s expectations.
The Senior Knowledge Leader will be expected to:
Provide domain, implementation approach, and workflow design expertise
Author and develop associate-facing content leveraging technical and methodology documentation
Educate associates to appropriately leverage methodology and standard recommendations
Consult with cross-functional internal stakeholders to identify priorities for standard content enhancements, process improvements, methodology updates, and resulting client impacts
Manage issues logged via problem management process
Execute process improvement strategies
Career Level - IC3
Responsibilities include:
Willing to work additional or irregular hours as needed and allowed by local regulations
Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
Perform other responsibilities as assigned
Provide engagement delivery services both as an individual and as a team member. Has subject matter knowledge of relevant solution responsibility. Has database, core applications and web technology knowledge. Has specific experience in implementing or supporting Oracle Cerner solutions and in systems integrations.
Career Level - IC3
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