• Achieve End customer target for Terminal which includes target number.
• Align and drive End customer strategy for DP World portfolio for CCT.
• Progressively revisit supply chain requirements for end customers & provide them integrated supply chain solution.
• To be a key player to gather Customer Intelligence and co-ordinate with manager to develop customer specific solutions
• Prepare regular management reports for end customer volume & revenue forecast.
• Effective co-ordination with customers for credit and collections as per agreed terms.
• Manage internal & external stakeholders’ relation.
• Assistance in arranging trade gathering/function.
• Responsible for sales growth in the region - Engaging with customers on a regular basis and retain existing business, evaluate shifting of business, attracting new business, and monitoring development and delivery of services 
• MIS and CRM. 
• Actively work on revenue Diversification and enhancement across our service offerings.  
• Engage and contribute to digitization projects
• Engage and contribute to P & T projects.
• Map the market and maintain a market intelligence of customers in the region.
• Keep a close watch on performance of trade, competition - track, record, analyze competition volumes / business patterns / infrastructure developments and act in due compliance with governing competition norms and regulations. 

• Good knowledge about EXIM products & services. Prior experience in End to End Logistics Sales for direct customers.

• Knowledge of the customer strategic imperatives (products/ solutions/ pain points/ KPIs/ MIS/stakeholders) and knowledge of our DPW products/ BUs
• Customer orientation - Regular engagement with Customers to gather Customer Intelligence and develop customer specific solutions by engaging multiple stakeholders Internal & External which will retain/attract customers by understanding their changing needs and expectation. 
• Analytical skills (KPIs/ dashboards/ reviews/ Monthly reports)
• Strong communication skills (as the liaison between the customer and DPW – oral and written) including listening/ patience/ team player,

Strong MS office & presentation skills. 

• Strategic influencing and interpersonal skills
• Financial knowledge (basic understanding of Finance)

Internal: CCT Commercial Team

External: End customers (BCO)

• Educational Qualification (min)

• Preferred Certifications if any

 -

• Range/ Min no of years - of overall Experience required 

• Min no of years of Industry specific experience required, if any & the industry type