Front Office Manager
UE06 - £32,962 - £38,205
Accommodation, Catering and Events; Business Development and Occupancy
Full time - 35 hours per week
Open ended (Permanent)
We are looking for an experienced, enthusiastic and passionate Front Office Manager to join our highly successful hotel team.
The Opportunity:
Do you love working with people and going above and beyond for guests? Do you strive for excellence in a challenging role where you can make a difference? Would you like to join a world-renown organisation with room for career development and progression?
We have a fantastic opportunity for an enthusiastic Front Office Manager working in one of our hotels, part of the University of Edinburgh Hospitality & Events collection, who display a positive can-do attitude and enjoy working within a diverse team. The successful candidate will be based at The Scholar Hotel; however, flexibility is required to support our other receptions.
This post is an excellent opportunity for both personal and professional development, take on additional responsibilities and support us to enhance our reputation under our University of Edinburgh hospitality and events collection brand which is expected to grow over the next years.
In this role you will:
- Be an ambassador for our newly refurbished and rebranded products.
- Continuously look to improve our standards and deliver world-class hospitality.
- Become an integral part of our existing reception team with a desire to succeed in delivering our values.
- Use your upselling skills to maximise sales opportunities.
To succeed in this busy role, you will need strong multi-tasking skills, excellent commercial awareness, and a real eye for detail. You will have experience in a busy front-facing customer service environment; a hospitality background and deal with a multitude of customers, including students in a professional manner. Flexibility to work across weekends is also required.
Your skills and attributes for success:
- Excellent customer service
- Time management skills
- Impeccable standards and an eye for detail
- Excellent verbal and written communication
- Willingness to learn and improve
- People management skills
As a valued member of our team, you can expect:
- A competitive salary of UE06 - £32,982 – £38,205 per annum
- An exciting, positive, creative, challenging and rewarding place to work.
- To be part of a diverse and vibrant international community
- Comprehensive Staff Benefits, such as a generous holiday entitlement, a defined benefits pension scheme, staff discounts, family-friendly initiatives, and flexible work options. Check out the full list on our staff benefits page (opens in a new tab) and use our reward calculator to discover the total value of your pay and benefits
Championing equality, diversity and inclusion
The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotlan Diversity Champions, actively promoting LGBT equality.
Prior to any employment commencing with the University, you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages (opens new browser tab).
On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.
Key dates to note:
The closing date for applications is 30 September 2024.
Unless stated otherwise the closing time for applications is 11:59pm GMT. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browsers local time zone.
Interviews will be held one after the closing date.
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