Order Administrator
If you are a Business major with an eye toward customer satisfaction, Emerson has an exciting opportunity for you! The role of Customer Service Specialist is based in our Chanhassen, Minnesota location and is responsible for order administration including managing customer purchase orders, serving as primary customer order contact for customers or accounts, and coordinating all order-related activities. This role will interface with global nuclear power utilities supporting our industry-leading qualified safety-related pressure instruments.
In this Role, Your Responsibilities Will Be:
- Gain the ability to review and understand customer contracts to identify and document all requirements as defined in the customer purchase order, buying agreement, change order, specifications, terms, and conditions, and commercial requirements before acceptance
- Proactively work to prevent order issues post-booking
- Handle orders and transactions to meet customer requirements by utilizing appropriate lead time, order management tools, and subject matter experts
- Provide a highly responsive service-oriented interface for both external and internal customers to ensure an efficient, acceptable, and high-quality order experience for all parties involved
- Initiate discussions with customers to meet or exceed expectations of timeliness and quality
- Use time management/prioritization skills to proactively supervise orders and resolve issues throughout the lifecycle of the order
- Assist traffic and shipping with the smooth execution of the order from finished goods into the customer’s hands
- Seek out opportunities for process improvements
- Maintain high levels of integrity and have strong relationship-building skills
- Execute timely resolution of customer invoice disputes
• Bachelor’s degree or in progress
• Zero (0) years of related experience required
• Legal authorization to work in the United States
- Bachelor`s degree in Business or related field or in progress
We recognize the importance of employee wellbeing and know that to do your best you must have flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, profit sharing retirement, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.
Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training
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