Sales Branch Manager - Freight Forwarding (w/m/x)
We are looking to recruit a Sales Branch Manager for our Freight Forwarding division, who will be based in Warsaw. You will be responsible for Customer Satisfaction and Operational Excellence (Cost, Process Quality, Productivity), as well as the achievement of optimum profitability Gross Margin – in line with the local budget. Moreover, you will play a key role in ensuring local sales development, key accounts retention and development of the people and team-management.
Key Responsibilities
- Customer satisfaction & Operational excellence
- Responsible for execution of standard operational processes (Customer Service, Transactional Operations); ensure proper process interfaces
- Communicate with concerned parties for the improvement of the process interfaces
- Escalation contact in case of issues/problems and ensure corrective/preventive actions
Business Development
- Coordinate implementation of new business with Sales
- Ensure local sales development
- Retain and develop branch accounts
Management
- People and team-management (staffing, development, discipline, etc.) for local teams, in accordance/coordination with Product managers/Sales Manager and HR.
- Ensure proper interfaces Sales - Operations
- Responsible for the Business Plan and Budget elaboration (profit & loss responsibility on Branch level)
- Ensure alignment with Product Managers, Sales Manager and Finance
- Responsible for adherence of QMS and all other standards.
- Adherence to Security/Safety Guidelines and external regulations
- Reporting and Statistics (Volumes, KPI‘s)
Requirements
We are looking for a seasoned professional with 7+ years working within the Freight Forwarding Industry with a strong focus on Operational Management and
- Service Excellence. Minimum 5 years’ experience in management with P&L responsibility.
- Successful management of all key stakeholder relationships including shareholders and external government agencies.
- Advanced knowledge of logistics process and security procedures and protocols.
- Strong negotiator and a self-starter with the ability to adapt to stressful environments by using a sociable but firm approach, as well as engendering trust and integrity.
- Strong leadership skills and the ability to motivate, develop and encourage others to positively contribute to business goals and objectives.
- High level analytical, conceptual and problem-solving skills.
- Strong commitment to client service excellence with the ability to build solid relationships.
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
WE MAKE TRADE FLOW
TO CHANGE WHAT`S POSSIBLE FOR EVERYONE
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