garrett-advancing-motion - Pudong, Shanghai, China | 2024-09-09 08:49:18

Garrett is the true pioneer of automotive turbocharging dating back more than 60 years,and continues today as the world`s leader in turbo technology solutions and an experienced supplier of electric boosting products and automotive software to support passenger cars, commercial vehicles and off-highway equipment. With a worldwide footprint of engineering centers, testing labs and manufacturing facilities, Garrett serves all major automotive companies to implement key differentiated technology offerings.

 

Sales Operation Supervisor                                           

1. Position Summary:

• Oversea sales support in China CV/LCV GBE while developing, deploying, and enabling the key processes within Sales and Marketing.
• Lead all global initiative implementation in China CV/LCV GBE for commercial excellences.
• Coordinate with stakeholders to ensure alignment and profitable business growth.
• Supervise Sales support process. Develop, deploy and enable "Right and Fast" key processes within Sales and Marketing.
• Drive continuous improvement in a premiere Sales organization.
• Directly report to China CV&LCV GBE GM, dotted line report to Global CV and LCV GBE leader.                                                                        

2. Responsibilities:

2.1.       

• Drive best practice sharing, deployment and standardization cross regions for sales team.
• Support global commercial excellence team initiatives and adoption of local specific needs for tailored proposal to optimize the sales team MOS/Process/KPI setting/Performance assessment/organization/new hiring to improve the sales team efficiency and drive more org. growth
• Pricing management, tracking, reporting and escalation to account directors, GBE GM, Finance controller and global leaders. Work closely with Finance team. 
• Drive the Sales workshop and monthly review, help sales team to generate more ideas and train the sales team how to smartly negotiate. and increase more transactional pricing.                                                                                                             

2.2.       

• Learn from global sales operation team and commercial excellence team, Train local sales and Lead to deploy global sales initiatives (system such as e-pricing, new system, SFDC enhancement and data accuracy, should price, baseline management, TEFS etc.) 
• Monthly new business won, lost SFDC status tracking in SFDC, escalation, checking related documents upload in SFDC by sales (RFQ, long quote offer, award letter, contracts original file) and update to global
• Manage and maintain market price database and calculate price walk for three verticals (LVD, CV) and do consistent calibration with global GBE.
• Lead NPS and CSS survey and follow up actions to improve customer experience 
• Customer team CIP calculation, measurement and align with HR and X-function stake holders.
• New sales training for all the tool, process, initiatives
• Drive China CV & LCV GBE sales process and initiatives"                                                                                                     

2.3.       

• Responsible for providing technical sales support for the China CV & LCV GBE while developing, deploying, and enabling the key processes within Sales and Marketing. Coordinate with stakeholders to ensure alignment and profitable business growth. Develop and assess sales support libraries and templates to enable scalable work processes as well as right and fast reporting and financial roll-up.
• Supervise the integrated ""One Garrett Advancing Motion"" Sales support process
• Develop, deploy and enable ""Right and Fast"" key processes within Sales and Marketing
• Drive continuous improvement in a premiere Sales organization"                                                                                                                                                                                          

 

3. Education / Qualifications :Bachelor’s Degree or above                                                                                                                                                                                        

4. Experience

• 3~8 years experience. Automotive industry experiences preferred
• At least 3 years of relevant experience in key customer management
• Proven record of business development, pricing management, customer relation management
• Good communication both in English and Chinese. Experience of managing global customers and local customers
• Can do and Can teach
• Familiar with all the finance models/tools (PQF, simulation) , SFDC, TP, baseline management process, account planning.
• Comfortable working in a matrix organization. Able to leverage cross functional resources to achieve business targets
• Understanding of market dynamics, segmentation, and customer needs.

                                                                                                                                                                                          

5. Key Skills and Knowledge

• Excellent written and oral communication skills required.
• Good organizational skills, ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
• Proven ability to work as a member of a collaboration sales team.
• Independent in handling various tasks, and a good team-player.
• Good at computer skills, good command of Microsoft Office especially EXCEL/ PPT.

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