Senior Field Support Specialist
Responsible for providing the first line of on-site field system support that includes hardware, software, software applications, and networking to customers and field personnel on-site at customers or remotely.Provides a high level of customer satisfaction through the effective delivery of technical support and service programs. Customer support specifications may include product performance/maintenance, product installation, project management, site planning and professional services. Pro-actively coordinates resources, problem resolution, problem escalation, and the use of system level diagnostics. Understands service processes and options that are linked with the customers specifications. Able to identify and solve a wide range of problems. There is an on-call rotation, and work shifts may vary based on workload/systems availability. Work is performed primarily at customer sites.Job duties are varied and complex utilizing independent judgment. May have project lead role. 5 years relevant work experience. BS/BA preferred.
Career Level - IC3
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