Client Service Associate
Do you have a risk mindset and have FX product knowledge? Then you found the right position for you!
As an Client Service Associate, within the FX Services Currency Overlay team you will be responsible for the day to day operations partnering internally with Front Office Trading, Product Control, Client Onboarding, Middle Offices, Business Management, Technology and other key business stakeholders in addition to defining requirements and implement strategic solutions to support ongoing Client Requests, new Client Onboarding and future regulatory related requirements and externally with Clients providing ongoing direct Client Support ensuring all services and operations are delivered to a high standard. Currency Overlay is a product offering whereby JPMorgan hedges currency risk exposure for various clients based on a passive programme. The programme offers clients a completely integrated and seamless hedging solution. The Client Service team manages the development and ongoing support of our hedging services for clients across EMEA, NA and APAC.
Job responsibilities
- Executes excellent Client service and relationship management including the resolution of Client queries and requests on a daily and ad-hoc basis
- Oversees Client portfolios including pre-trade and post-trade analysis and trade capture
- Interacts with Fund Accountants, Transfer Agencies, Custodians and/or Prime Brokers on a daily and ad-hoc basis
- Resolves any issues identified and implement key controls where required
- Ensures Client Static data is accurate and maintained in coordination and partnership with Client Onboarding
- Understands multiple bespoke Client programs to support the business and team members when required
Required qualifications, capabilities, and skills
- A solid level of derivatives product knowledge and an understanding of CIB Risk and/or Middle Office systems
- Strong analytical skills to evaluate bespoke Client models, operational processes and potential model re-engineering
- Strong MS Office skills (predominately Excel, Access and PowerPoint) and ability to use web-based technology effectively
- Strong verbal, written and interpersonal communication skills to build relationships with senior business stakeholders and Clients
- Refined analysis skills with the ability to analyze large and complex data sets to identify problems and propose solutions
- Client facing experience demonstrating the ability to exhibit confidence and professionalism in dealing with Clients
- Ability to summarize analysis and present to the Business; facilitating / obtaining buy-in for desired objectives
- Strong organizational skills with the ability to manage multiple responsibilities and accept new assignments while maintaining high standards
- Ability to be flexible, follow tight deadlines, work under pressure, multi task and prioritize workloads
- Act independently and autonomously in facing off to the various stakeholder groups outlined above in order to drive the internal decision making process
- Excellent and efficient time management skills to be able to prioritize and manage workloads alongside delivering wider business initiatives
Preferred qualifications, capabilities, and skills
- CIB Markets Business Middle Office, Technology or Risk Management experience
- FX experience due to the technicalities of the product the team support
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