Full time, part time and job share opportunities will be considered.

What we are looking for

We are looking for a Business Services Manager to join our new Housing Operations and (DLO) Direct Labour Organisation Team. To be successful, you will be driven and share our values, commitment, and motivation to make a difference for our residents, clients, and communities.

Babergh and Mid-Suffolk District Councils are going through an exciting period of change, with a new operating model being developed for the DLO within our Housing Directorate. 

The DLO oversees the maintenance of housing repairs and voids with some planned work activities and is supported by several contractors. The DLO has its own trade team. 

This is your opportunity to join our new team at inception and to help shape the future of our Housing Operations and DLO.

About the role

Reporting directly to the Head of Operations DLO, you will provide leadership and take operational accountability for the direction, management, delivery and performance of the business supporting functions and customer experience of the Building Services DLO. 

You will represent the DLO on both strategic and operational direction and you will lead on activities with key stakeholders, building key relationships that will support the delivery of excellence within the DLO business model and provide an exceptional experience for our customers, placing them at the heart of everything that we do.   

You will work closely with the Head of Operations to lead strategic and operational activity in core business areas incorporating operational work planning, business intelligence, customer experience, business support and material /fleet management for the DLO.    

This role is the key driver for ongoing service delivery improvements through strong resource and performance management, sound working policies and established cross functional working practices. You will lead a culture of continuous improvement, customer focus, collaborative working and innovation with the DLO.  

About you

It is likely that you will have gained a relevant qualification at NVQ4/degree level plus significant post qualification experience or equivalent knowledge gained through experience in the work place.

A qualification in a statistical/analytical discipline or equivalent experience is also desirable.

This is a management role with responsibility for  a multi-disciplinary business and customer services function and we are therefore looking for an individual with extensive management experience at a senior level, gained in a sizeable and complex organisation.

You will need to demonstrate:

• ability to shape services delivering customer excellence
• ability to quickly develop a strategic understanding of the priorities of our business and customer services functions and service delivery as well as the organisation as a whole
• experience of performance and corporate management, risk management, financial and budgetary management and people management
• ability to work with a high degree of autonomy to set and deliver business priorities and manage workload within a pressurised and dynamic operating environment
• proven team management, organisation and motivational skills to create a cohesive team that works individually and together towards shared goals of excellence in customer experience
• excellent numerical and analytical skills, including the use of both statistical tools and technology for analysis
• ability to produce reports and share analysis in a concise and clear way, with accuracy and attention to relevant detail
• excellent organisation, time management and prioritisation skills with experience of managing team, project and business priorities in a complex and high demand environment.

About us

Working together across our councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk.

We are proud of the role we play in creating the environment, economy, and communities for our districts. We believe that the heart of Suffolk is an incredibly special place to live and work. With picturesque market towns, 60 conservation areas and with two National Landscapes within our districts, it is little wonder that we are consistently within the top 50 places to live in the UK.

Benefits

• Great opportunities for learning and development.
• Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years’ service, plus bank holidays).
• Competitive Local Government Pension Scheme.
• Wellbeing Support Programme.
• Employee Assist Programme.
• Health Care Options.

For more information, please visit our Employee Benefits page (suffolkjobsdirect,org).

Our ways of working

Work is what we do, not where we go! We are committed to working in a more Hybrid way, with a mix of office, home, and remote based working (Business needs permitting). This has worked well for us and is something we will be continuing with.

We are committed to supporting equality and diversity, Babergh and Mid Suffolk District Councils provide opportunity and ambition for all, supporting and enabling our people to deliver the best possible service for our residents.

For more information

If you think you have what it takes to be successful in this Business Services Manager role, even if you don’t meet all the requirements, please apply. We would appreciate the opportunity to consider your application.

Please read the Job Description and Person Specification.pdf before applying for this job opportunity.

For an informal discussion, please contact Jane Branch, Head of Operations and DLO by either calling 01449 724619 or emailing: [email protected]

Closing date: 5pm, 12 August 2024.

When applying, please ensure: 

• that you complete the application form as fully as possible with your employment and educational history as shortlisting will be based upon the application form and supporting statement only.
• your statement indicates how you meet each of the criteria in the ‘Person Profile’ section of the Job Description/Person Specification (JDPS).

Promoted as FJ (Featured Job) on Suffolk Jobs Direct.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.