dp-world - Mumbai, Maharashtra, India | 2024-07-22 23:18:15

Key responsibilities:

• Assist the Director of Sales with day-to-day activities, reports, and other tasks.
• Assist the sales team in onboarding new customers.
• Ensure SCO sales adhere to the established pricing and credit policies; assist the team with the smooth execution of FF businesses as needed.
• Monthly RSM Outlook: Oversee the monthly outlook of Regional Sales Managers (RSMs).
• Monitor and log sales leads for both SCO and overseas markets.
• Record meeting minutes and follow up on action items from weekly RSM meetings.
• Prepare, monitor and maintain Reports for
  • Sales Performance, Pricing tool, other analytical data - Maintained on a regularly basis and shared with FF LT   
  • Sales incentives as and when required.
  • Region wise sales, performance dashboards, and key metrics for regular review.                                                     
  • Trade Lane analysis         
  • Volume analysis
  • Monthly forecasting         
  • ROI report for each Sales member   
• Prepare and submit Daily Sales Reports (DSR) as per customer requirements.
• Ensure all HO reports are made available on time and BOB updated
• Track and monitor the growth sales cadence.
• Prepare customer quotations using the Cargorunner system.
• Coordinate and follow-up with operations (India/Overseas) after receiving customer nominations.
• Submit SOPs and quotes to the operations and billing departments for execution, with assistance from sales/pricing.
• Provide timely updates to customers on shipment statuses.
• Follow up on invoices and documents to be sent to customers.
• Escalate and resolve shipment execution issues in collaboration with pricing, sales, operations, or finance teams.
• Visit customers with the sales team for monthly or quarterly reviews.
• Circulate minutes of meetings (MOM) and ensure completion of action points.
• Participate in joint sales calls with respective sales personnel as needed.
• Engage in cross-selling and deep selling to existing corporate customers.
• Conduct follow-ups on payments with corporate customers.
• Central Sales Support Coordination: 
  • Serve as the central point of contact for branch sales support teams, ensuring effective communication and coordination.
  • Facilitate the smooth execution of sales processes and initiatives across all regions.
• Business Program Management & marketing
  • Standardise and implement best practices for Reports & MIS, Manuals, Quote formats, SOPs etc           
  • Develop Geo/ Product specific strategies and presentations     
  • Keep Country capability deck updated and comprehensive (In conjunction with Comms and Marketing)
  • Case Study development - All Products (Work with Digitial Marketing team)          
• Conduct market research and competitor analysis to support strategic decision-making.
• Track and analyze sales performance metrics to identify trends, opportunities, and areas for improvement.
• Assist in the onboarding and training of new sales support staff.
• CRM Management: 
  • Content Accuracy and ensuring India FF Sales team adheres to all requirements
  • Trainings to new joinees - within 2 days of joining and refresher every quarter
• Provide ongoing support and guidance to branch sales support teams to ensure alignment with national sales objectives and standards.
• Any other activity as seeked by Director - Sales FF for daily management of FF Sales

QUALIFICATIONS & COMPETENCIES:

• Graduate with 5+ years of relevant industry experience.
• Sound knowledge of Ocean Freight industry.
• Excellent communication and interpersonal skills.
• Advanced sales and customer service skills
• Process centric
• Strong analytical skills with proficiency in MS Excel and presentations
• Ability to work independently and collaboratively in a fast-paced environment.
• Detail-oriented with strong organizational and multitasking abilities.

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